Contact support
Email vmodem.dev@gmail.com with a short description of the problem, the device you use, and the Kinlo app version shown in Settings.
Never email your password, one-time sign-in code, recovery key, or private family photos and videos.
Common questions
Signing in or accepting an invitation
Confirm you are using the same email address or sign-in provider that received the invitation. If an invite has expired or was revoked, ask the family owner to create a new one.
Creating or finding a family story
Use the center capture button to create a Memory or Milestone by voice or manual entry. Search filters the stories already saved in your family timeline, while Library brings together its photos and videos.
Media upload or storage limits
Keep Kinlo open while large media finishes uploading and check that your connection is stable. Kinlo includes 500 MB of shared family storage; Kinlo Plus includes 50 GB.
Kinlo Plus purchases
Purchases and cancellations are managed by the Apple App Store or Google Play account used to subscribe. If an active purchase is not recognized, open Kinlo’s Plus screen and use Restore Purchases before contacting support.
Privacy or account deletion
Read the Privacy Policy, review the Terms of Service, or follow the account deletion instructions. You can also begin account deletion directly from Kinlo Settings.