Your account

Delete your Kinlo account

You can initiate deletion inside Kinlo or send a verified request from the email address connected to your account.

Delete in the app

  1. Open Kinlo and sign in.
  2. Open Settings.
  3. Select Delete account.
  4. Review the effect on your family archive and confirm deletion.

We may require a recent sign-in to protect the account. If you own a family, Kinlo will ask you to transfer ownership to another adult or delete the family and your account together.

Delete memories while keeping your account

Family owners and admins can delete individual Memories and Milestones without deleting their Kinlo account.

  1. Open the Memory or Milestone you want to remove and open its action menu.
  2. Choose Delete memory for a Memory or Delete for a Milestone, then confirm.
  3. Open Settings → Recently Deleted.
  4. Select Delete permanently for the item and confirm.

Items in Recently Deleted can be restored within 30 days unless you permanently delete them first. Their media continues to use family storage until permanently deleted. Permanent deletion removes the selected item and media used only by it; media still attached to another item remains with that item. Your Kinlo account stays active.

The backup, security, and legal-retention exceptions described below and in our Privacy Policy still apply. For other privacy requests, see Your choices and privacy rights.

Request deletion on the web

Email support@getkinlo.app from the address associated with your Kinlo account. Use the subject “Kinlo account deletion request.” We may ask you to complete a secure verification step. Never send your password, one-time code, recovery key, or private family media by email.

What deletion covers

Personal-account deletion removes authentication, profile, membership, person record, push tokens, account-only preferences, and user-generated content associated with the account, including shared Memories, Milestones, media, comments, and reactions. Whole-family deletion removes the family, content, media, memberships, and guest access.

Limited information may remain temporarily in restricted backups, security logs, fraud-prevention records, or records that law requires us to keep. Those exceptions are described in the Privacy Policy.

Subscriptions

Deleting Kinlo or your Kinlo account does not necessarily cancel an Apple App Store or Google Play subscription. Cancel the subscription separately in your Apple or Google account to prevent future renewal.